Frequently Asked Questions
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- Frequently Asked Questions
Welcome to the Pakistan Minerals & Gems FAQ page. Here, we answer your most common questions about our products, services, and policies. If you need more information, please don’t hesitate to contact us directly.
1. What types of gemstones and minerals do you offer?
We offer a wide range of high-quality gemstones and minerals, including Emerald, Ruby, Quartz (Clear, Rose, Smoky), Citrine, Aquamarine, and more. Each stone is carefully selected and ethically sourced to ensure authenticity and quality.
2. How can I be sure of the authenticity of your gemstones?
Every gemstone we offer is thoroughly inspected and certified to meet high standards. We work closely with expert gemologists to provide customers with authentic, high-quality stones.
3. Where do your gemstones come from?
Our gemstones and minerals are sourced primarily from Pakistan’s rich geological regions, known for their unique deposits. We maintain ethical sourcing practices and work directly with trusted suppliers.
4. Can I request a custom cut or size for a gemstone?
Yes, we offer custom cutting services for many gemstones. Please contact us with your specific requirements, and we’ll do our best to accommodate your request.
5. Do you ship internationally?
Yes, we ship to several countries worldwide. Shipping rates and delivery times may vary depending on your location. Please visit our Shipping Policy page for more details.
6. How long does shipping take within Pakistan?
Standard delivery within Pakistan typically takes 3-5 business days. For exact shipping times, please check your order confirmation or contact our support team.
7. What is your return and refund policy?
We want you to be delighted with your purchase. If for any reason you’re not satisfied, we accept returns within 14 days of delivery. The gemstone must be in its original condition. Refunds are processed within 7-10 business days after we receive the returned item. Visit our Returns & Refunds page for complete details.
8. What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and cash on delivery within Pakistan. International orders can be paid through secure online payment gateways.
9. How do I find my birthstone on your site?
Our Birthstone Checker is a helpful tool to find your ideal birthstone based on your birth month. Visit the Birthstone Checker page and discover the gemstone associated with your birth month.
10. Do you provide wholesale or bulk orders?
Yes, we do offer wholesale and bulk ordering options for businesses and collectors. Please contact us for more information on pricing, minimum order quantities, and delivery timelines.
11. Are there any care tips for gemstones?
Proper care can preserve the beauty of your gemstones. Avoid exposing them to harsh chemicals, clean them gently with a soft cloth, and store them separately to avoid scratches.
Need More Help?
If your question isn’t listed here, feel free to reach out! Visit our Contact Us page or send us an email at support@pkmineralsgems.com.
